FAQ

PRODUCT

What are the dimensions of the deskpads?

Deskr deskpads are:

  • 900 mm (length) x 400 mm (width) x 4 mm (thick)
  • 35.4 in (length) x 15.7 in (width) x 0.15 in (thick) for you imperial folks :)

Why 4 mm for thickness?

Most companies manufacture their mats at 3 mm in thickness, but we want to do better. 4 mm should be the standard for the thickness of deskpads. These deskpads will provide maximum comfort while working or getting those Call of Duty: Warzone victories, maybe even ranking up in Valorant matches.

Will there be other sizes for deskpads?

Currently, we plan on sticking to the standard layout of 900mm x 400mm x 4mm for our deskpads. Based on the amount of requests, we will consider smaller or larger sized deskpads.

QUALITY & CARE

What are our deskpads made from?

The surface of the deskpad is made from polyester that allows for the best traction possible for your mouse. Being polyester, the surface is very clean and can be machine-washed.

The bottom of the pad is made from rubber that gives the mat an anti-slip feature to prevent unnecessary movements. The anti-slip will ensure your mat won't slide while intense gaming!

How do I clean my deskpad?

We recommend not eating above or near our deskpads, but, if you can't resist that juicy sandwich and end up making a mess on your deskpad, then we have 2 ways to clean your deskpad.

First method is to machine-wash on low with cold water and then let it air dry.

For the second method you will need 4 simple household items: Dish soap/hand soap, water, towel and a sponge. To get started apply some soap to the effected areas on the deskpad. Then add some water to your sponge and gently scrub in the soap into the deskpad. Be sure you are gentle with this process so you dont damage the deskpad. Once you have thoroughly scrubbed the impacted area you want to dry off the remaining soap and water with your towel. Let the deskpad air dry and it should be much cleaner!

ORDERS

Where do I get order updates?

We recommend you create an account before placing an order so you can keep track of your orders or returns when signed in.

If you do not have an account with us then you will receive order updates to the email linked with the order. You will be notified when the order is placed, shipped and delivered. You will also be provided a tracking number to your email and account.

Additionally, you can keep track of your order using Route. Route will allow you to visually track your package while its on the move. Simply download the app here and you can keep track of the entire delivery process.

Where is my order?

At Deskr we make it a priority to deliver our products to you as soon as we can. Our products should be delivered in 3-5 days after we ship them out. To track your order please check your email or your Deskr account for your tracking number.

Additionally, you can keep track of your order using Route. Route will allow you to visually track your package while its on the move. Simply download the app here and you can keep track of the entire delivery process.

Can I modify or cancel my order?

We request you to confirm your order, and double-check for any mistakes, prior to placing the order in checkout.

If for some reason you need to modify your order or cancel it, please contact us right away so we can quickly process any changes. Please note, orders that have a tracking label created will not be able to be modified or cancelled.

Why is my order damaged, what can you do?

If your order has physical damage or is not functioning properly due to manufacturing then please contact us immediately. Be ready to provide pictures of the issue so our team can verify and proceed accordingly. We sincerely apologize for any mistakes caused on our end, and will do our best to ensure your satisfaction is met.

Please note, orders that were damaged through shipping carrier is not our responsibility/liability. Shipping carriers may not deliver your order in the condition it was shipped out as, this is a minute possibility but, if this happens, get in touch with the shipping carrier and file for a claim. We can assist in the claim if necessary but please note, we do not offer refunds/replacements for this.

If you add Route+ package protection at checkout then your order will be insured. This means if your package is lost, stolen or damaged during shipping then you will be able to file a claim on the package. If your claim is approved then you will have the option to reorder or refund the product.

What is Route?

The team at Deskr has decided to use Route, a service that offers package protection and a simplified tracking solution.

We want to give our customers the best delivery experience possible with frustration-free shipments. Route offers customers who purchase our products two options:

Route+

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages. Please visit their website to file any claims necessary.

Route App

By downloading the Route app you will be able to track all your orders, and allow you to stay updated throughout the entire delivery process (real-time shipping updates). This will allow our customers a one-stop solution to stay updated on order tracking, through their dynamic maps.

Need to track your order, download the app here

RESTOCKS

Will we restock on our out of stock products?

Depending on demand restocks will be lined up for all out of stock products.

How do I know when a product will restock?

Best way to stay informed about restocked products is to sign up for restock notifications. To do this go to the product that is out of stock and you will see a blue banner on the right that says "Notify when available". Click on this banner and input your email to receive a notification as soon as the product is back in our store!

How long does it take for products to restock?

This can vary based on the product and time of the year but for the best updates head over to our Discord server and use the command !stock. This command will give an estimated time on when we plan on restocking sold out designs. This command will also inform you about any products that are about to go out of stock.

 

SHIPPING

When will my order ship?

We ship products out the same day if you order before 4pm CST Monday-Friday. Orders placed after 4pm on Friday will be shipped out on Monday.

When will my order arrive?

After your order has been placed, products will be shipped out from the Deskr warehouse within 1 business day. Please note, potential delays can prevent your package from being shipped out on time. We will work our hardest to ensure your package gets shipped on time.

Deskr will be using USPS Priority Mail. Delivery times are dependent on the carrier itself.

Do we ship international?

Yes! We currently ship to all countries.

 

INTERNATIONAL SHIPPING

How do I pay for duties and taxes?

UK Customers

For our UK customers due to the new VAT Laws implied through Brexit, starting January 2021 all duties and taxes must be collected at checkout to comply with UK VAT Laws. UK customers will be checking out with the product, shipping, duties and taxes at checkout.

All Other Customers

All other international customers will not have taxes and duties implemented at checkout. They will be responsible for paying duties and taxes post delivery when they are billed by the carrier. International customers not in the UK will be checking out with the product and shipping costs.  

When will my order ship?

After your order has been placed, all international orders will be shipped within 1 business day through USPS. Please note, potential delays can prevent your package from being shipped out on time. We will work our hardest to ensure your package gets shipped on time.

When will my order arrive?

Shipping times can vary based on the country we are shipping too as well as the shipping option selected at checkout. For best results on when your order is arriving please check the tracking number provided to your email.  

 

RETURNS & REPLACEMENTS

Do we allow returns?

We do not allow returns on products, we simply do not have the infrastructure to do so. Please verify whether you want the product prior to purchasing it to prevent any issues. We apologize for this but hope there is no reason to return or replace our amazing products!

What if my product is lost/damaged/stolen

If you added Route+ package protection at checkout then your order will be insured. This means if your package is lost, stolen or damaged then you will be able to file a claim on the package. If your claim is approved then you will have the option to reorder or refund the product.

Please visit their website to file any claims necessary